Privacy Policy

Last Updated: September 4, 2026

At LOIRA, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using the LOIRA website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect information such as:

• Full Name

• Mobile Number

• WhatsApp Number

• Email Address

• Billing and Shipping Address

• PIN Code and City

• Order and purchase details

• Payment-related information

• Customer support communications

• Any other information you voluntarily provide to us

We may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and website usage information.

2. How We Use Your Information

We may use the information collected to:

• Process and deliver your orders

• Confirm and communicate about your orders

• Provide customer support

• Process payments and refunds

• Send order and shipping updates

• Improve our products, website, and customer experience

• Prevent fraud and unauthorized transactions

• Respond to questions, complaints, and requests

• Send promotional offers and marketing communications where permitted

• Comply with applicable legal and regulatory requirements

3. Payment Information

Online payments may be processed through third-party payment gateway providers.

LOIRA does not ordinarily store your complete credit card, debit card, or other sensitive payment credentials on its own servers. Payment information is handled by the applicable payment service provider according to its own privacy and security policies.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment gateway providers

• Courier and logistics partners

• Website and hosting service providers

• Technology and analytics providers

• Customer support service providers

• Marketing and communication service providers

These parties may receive only the information necessary to provide their respective services.

We may also disclose information when required by law, legal proceedings, government authorities, or to protect the rights, safety, and security of LOIRA, our customers, or others.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide a better browsing experience.

Cookies may help us:

• Remember your preferences

• Keep items in your shopping cart

• Understand website traffic and usage

• Improve website performance

• Provide relevant marketing and advertising

• Analyze customer interactions with our website

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send you promotional communications through email, SMS, WhatsApp, or other communication channels.

These communications may include information about:

• New products

• Special offers

• Discounts

• Promotions

• Website updates

You can request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option provided in the communication, where available.

Please note that you may still receive essential transactional communications, such as order confirmations, shipping updates, and important service-related messages.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal and regulatory obligations.

When information is no longer required, it may be securely deleted or anonymized, subject to applicable requirements.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

LOIRA is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party service you visit or use.

10. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide consent independently.

We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to certain personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally permitted

• Withdraw consent for certain processing

• Opt out of promotional communications

• Raise a privacy-related concern or complaint

To make a privacy-related request, please contact us using the details below.

12. Changes to This Privacy Policy

LOIRA may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

LOIRA Skin Care

Phone: 8530814582
WhatsApp: 8530814582
Email: care@loira.shop

Address:
Rashmi Star City, Naigaon East,
Palghar, Maharashtra – 401208

LOIRA – Simple. Pure. Effective.
Your Skin, Our Responsibility. ✨