Return & Refund

At LOIRA, we want you to have a safe and satisfying shopping experience. Since our products are skincare and personal-care products, we follow specific guidelines to maintain product hygiene, quality, and customer safety.

1. Return Eligibility

We accept returns only in cases where the product is:

  • Delivered damaged

  • Defective or faulty

  • Incorrect or different from the product ordered

  • Missing from the package

For hygiene and safety reasons, opened, used, or tampered skincare products are generally not eligible for return or exchange, unless the product received is damaged, defective, or incorrect.

2. Return Request Period

Customers must contact LOIRA within 48 hours of receiving the order if they receive a damaged, defective, incorrect, or incomplete product.

Requests received after this period may not be accepted.

3. Product Condition

To be eligible for a return or replacement:

  • The product must be unused and unopened.

  • The original packaging should be intact.

  • Product labels, seals, and batch information should be clearly visible.

  • The product should be returned with its original packaging and accessories, if applicable.

  • Proof of purchase/order details may be required.

4. Damaged or Tampered Products

If your package arrives damaged, leaking, broken, or tampered with, please contact us within 48 hours of delivery.

We strongly recommend recording an unboxing video and taking clear photographs of the outer package, shipping label, and product before opening or using the product.

After reviewing the submitted information, LOIRA may offer a replacement or another appropriate resolution.

5. Wrong Product Received

If you receive a product different from the one ordered, please contact us within 48 hours of delivery.

After verification, we will arrange a replacement with the correct product at no additional cost, where applicable.

6. Missing Product

If any product is missing from your order, please contact our customer support team within 48 hours of delivery with your order details and supporting photographs/video.

Our team will verify the shipment and assist you accordingly.

7. Refund Policy

Refunds are applicable only for eligible cases approved by LOIRA.

Once your return/refund request has been reviewed and approved, the applicable refund will be initiated to the original payment method used for the order.

The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

For Cash on Delivery orders, customers may be required to provide valid bank account or UPI details for processing an approved refund.

8. Replacement / Exchange

Where applicable, LOIRA may provide a replacement instead of a refund for damaged, defective, incorrect, or missing products.

Replacement availability will depend on product availability.

If the same product is unavailable, LOIRA may offer an alternative resolution at its discretion.

9. Non-Returnable Products

For hygiene and safety reasons, the following are generally non-returnable once opened or used:

  • Face Wash

  • Serums

  • Sunscreens

  • Other skincare products

  • Products with broken or removed seals

  • Products that have been opened or used

This restriction does not affect eligible claims relating to products that arrive damaged, defective, incorrect, or incomplete.

10. Change of Mind

Returns are generally not accepted simply because a customer has changed their mind, ordered the wrong product, or does not like the product after opening or using it.

We encourage customers to carefully review the product information before placing an order.

11. Allergic Reaction or Skin Sensitivity

Everyone's skin is different. Customers are advised to carefully check the product ingredients and perform a patch test before using any new skincare product.

LOIRA cannot guarantee that every product will be suitable for every individual's skin type.

If you experience irritation or discomfort, discontinue use and consult a qualified healthcare professional if required.

Claims relating to personal sensitivity or dissatisfaction after using a product will be reviewed on a case-by-case basis and may not qualify for a return or refund.

12. Return Shipping Charges

For approved cases involving a damaged, defective, incorrect, or incomplete product, LOIRA may arrange or bear the applicable return shipping cost.

Returns requested for reasons not covered under this policy may not be accepted.

13. Refund Processing Time

Once an approved return is received and verified, the refund will generally be initiated within 5–7 business days.

The amount may take additional time to reflect in your account depending on your bank or payment service provider.

14. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with:

  • Order Number

  • Registered Mobile Number

  • Product Name

  • Reason for the request

  • Clear photographs of the product/package

  • Unboxing video, if available

Our customer support team will review your request and guide you through the next steps.

15. Policy Abuse

LOIRA reserves the right to refuse or restrict return, replacement, or refund requests that appear fraudulent, abusive, repetitive, or inconsistent with the terms of this policy.

16. Contact Us

For any return, refund, or replacement queries, please contact us:

Phone: 8530814582
WhatsApp: 8530814582
Email: care@loira.shop

Address:
Loira Skin Care
Rashmi Star City, Naigaon East,
Palghar, Maharashtra – 401208

LOIRA – Simple. Pure. Effective.
Your Skin, Our Responsibility. ✨