Shipping Policy

At LOIRA, we are committed to delivering your skincare essentials safely, conveniently, and on time. Every order is carefully processed and packed to ensure your products reach you in excellent condition.

1. Order Processing & Dispatch

All orders are generally processed and dispatched within 1–2 business days after successful order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation along with tracking details via your registered mobile number or email.

2. Delivery Time

Orders are generally delivered within 3–7 business days from the date of dispatch.

Delivery time may vary depending on your location, courier service availability, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

  • Standard Shipping: ₹49

  • Free Shipping: On orders above ₹499

  • Any applicable shipping charges will be displayed clearly at checkout before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared with you.

You can use the tracking link or tracking number to check the current status of your shipment.

If tracking information is not updated immediately, please allow some time for the courier partner's system to update.

5. Delivery Address

Please make sure that your name, mobile number, PIN code, and complete delivery address are entered correctly while placing your order.

LOIRA will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

If you need to change your delivery address, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.

6. Failed Delivery & Re-attempts

If a delivery attempt is unsuccessful because the customer is unavailable, unreachable, or unable to receive the order, the courier partner may make additional delivery attempts.

Customers are requested to remain available at the provided delivery address and cooperate with the courier partner to ensure successful delivery.

7. RTO (Return to Origin)

An order may be returned to LOIRA as Return to Origin (RTO) if:

  • The customer refuses to accept the order.

  • The customer is unavailable during repeated delivery attempts.

  • The address provided is incorrect or incomplete.

  • The customer is unreachable.

  • The order cannot be delivered due to circumstances attributable to the customer.

For COD orders, repeated refusal or non-acceptance of orders may result in COD being restricted or unavailable for future purchases.

If an RTO order needs to be shipped again, additional shipping charges may apply.

8. Damaged, Tampered or Incorrect Package

If you receive a package that appears damaged, opened, tampered with, or contains an incorrect product, please contact our customer support team within 48 hours of delivery.

For faster resolution, please share clear photographs and/or an unboxing video showing the package, shipping label, and product received.

Our team will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Delayed Shipments

Although we work with reliable logistics partners, unexpected delays can occasionally occur due to:

  • Weather conditions

  • Transportation disruptions

  • Public holidays

  • High order volumes

  • Natural events

  • Courier-related issues

  • Other circumstances beyond our control

If your order is delayed beyond the expected delivery period, please contact us with your order details and we will assist you in checking the shipment status.

10. Order Cancellation

Cancellation requests can be made before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

To request cancellation, please contact us as soon as possible with your order number.

11. Shipping Area

LOIRA currently ships products across India.

At present, international shipping is not available.

12. COD Order Confirmation

For Cash on Delivery orders, LOIRA may contact customers through phone or WhatsApp to confirm the order before dispatch.

Orders that cannot be confirmed may be cancelled to prevent failed deliveries.

13. COD Availability

Cash on Delivery may be available for eligible PIN codes and orders.

COD availability is determined at checkout based on the customer's delivery location and other applicable conditions.

14. Shipping & Delivery Disclaimer

Estimated delivery timelines are provided for reference and are not guaranteed.

LOIRA shall not be responsible for delays caused by circumstances beyond its reasonable control, including courier disruptions, natural events, government restrictions, weather conditions, or other unforeseen situations.

15. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Phone: 8530814582
WhatsApp: 8530814582
Email: care@loira.shop

Address:
Loira Skin Care
Rashmi Star City, Naigaon East,
Palghar, Maharashtra – 401208

LOIRA – Simple. Pure. Effective.
Your Skin, Our Responsibility. ✨